Prepared Exclusively for the Use of <IDENTITY CONCEALED>

Company Name: Xentel DM Inc
EthicScan DataBase Number: Not in DataBase
Contract Number: 04-113 (AI)

The company’s Annual Report makes no mention of anti-discrimination or harassment complaints or investigations. When asked about any such cases, Mr Platz responded that the company has none in Canada but has inherited a couple of discrimination or harassment cases in the U.S. from its Gehl Group acquisition. When the company acquired the Gehl Group, there was an EEOC claim by a black female ex-employee. This $36 million claim was settled by Xentel for $60,000-70,000 dollars, which Mr Platz comments is less than the company’s prospective legal costs, had it not settled.

Xentel has no written ethical procurement strategy nor a formal policy that restricts B2B clients who are involved in making or selling alcohol, tobacco, or gaming products. The company’s entertainment program books contain a “minimal” level of alcohol and tobacco company ads largely because these business sectors are regulated in terms of promotion in Canada. Mr Platz says that the only advertising restrictions Xentel applies would be for strip bars, escort services, and other commercial sex activities inconsistent with marketing family entertainment events.

The company operates as Xentel DM in Canada and Xentel, Inc in the United States. Fifty-six per cent of total revenues come from U.S. operations (2003 AIF). When asked whether there had been outsourcing of call centres to countries outside North America, the spokesperson responded that this had been researched but rejected.

PSR Report Commissioned By:  Rhonda Douglas
Date Prepared: November 2004
Corporate Spokesperson:  Rick Platz, Co-CEO
Company President:  Geoff Pickering. Chair and Co-CEO
EthicScan Researcher:  Bart Astor, David Nitkin
Companion Document Sent:  Profile  X    Fact Sheet    
Company Contacted Prior to Sending: Yes   X    No    
Transmission Mode: Mail       Courier       Facsimile       E-Mail  X 

The research contained above is correct to the best of EthicScan Canada's knowledge. It typically includes interviews with corporate executives, labour officials, and a thorough review of our DataBase. Where there is sufficient time allotted by the client to contact the company to verify the data, the preferred methodology, this information is noted above.