Richard Martin is an internationally recognized leader in the fields of organizational excellence, benchmarking and management skill development. He helps key public and private sector clients throughout North America become market/profit/industry leaders by using benchmarking, seeing excellence in action, to develop, and implement operational models for excellence.
Richard has over 23 years of practical experience in his field and a proven track record:
- 1977 member of the process control team at AECL that used benchmarking to increase production capacity at Port Hawkesbury Heavy Water plant from 80% to 110% of rated capacity
- 14 year career in the oil industry where he become one of Canada's top ranked professionals
- Member of the marketing task force for Petro-Canada's takeover of Gulf Oil
- Developed and implemented the strategic/operational plan that established PC's Atlantic Canadian Industrial Marketing Division
- Member of the task force that developed PC's IT Industrial Marketing benchmarking system
- Led 3 year 8 nation "excellence" benchmarking studies for the federal government
- Worked with key public and private sector partners to develop a national and Atlantic Canadian small and medium enterprise (SME) skill development strategy for the federal government
- Developed a national SME excellence benchmarking study
- He is the first person to define the 5 stage process and 16 core competencies of excellence
- 1999, excellence study advisor for the American Productivity & Quality Center's international excellence benchmarking study to define IT based performance management systems of 5 of the world's oldest and most successful organizations. (Boeing, 3M, Nortel Networks, GTE, and Caterpillar).
- Awarded 3-year contract to develop an Internet based Benchmarking and monitoring system for Western Valley Development Authority's $11.5 million "Smart Community" project.
- Teaches organizational excellence and benchmarking at Dalhousie University's extension dept
- Currently working with a private sector client to use benchmarking to develop a North American best in class operational facility
- Currently working with a key public sector client to identify the skills and resources needed to support their excellence transformation process
- Top-rated consultant, facilitator, educator and communicator whose clients consistently rate as "excellent" in his ability to simply, honestly communicate and teach the lessons of excellence
Through public speaking, training programs, radio, print, TV and the Internet, Mr. Martin profiles the process and organizations that turn on the "lights in people" to demonstrate that excellence is the challenge of releasing the full human potential and building increasing levels of trust in people.
